We allow free returns on items purchased in the last 30 days. Exchanges on items purchased more than 30 days ago, will incur a shipping and processing fee of R80.
All returns and refunds are subject to the terms and conditions on this page.
You may exchange most of our products in their new, unopened condition within 30 days of purchasing them for a different product, cash back or a voucher.
You may return or exchange all goods except for perishable products such as snacks, beverages, cleaning products, etc.
Instructions and care
Please read all the instructions and care guidelines that come with the goods.
Return of goods
You may return all of the applicable goods in new condition with all original packaging and materials (including any accessories or parts). We will refund the purchase price of the goods within 30 days of the date of cancellation.
How to return goods
If you feel the need to return goods, please email firstname.lastname@example.org with the order number and the reason for your exchange, refund or return. We’ll respond as soon as possible with the next steps.
You may select a pick-up date and the item will be collected from you. We may charge a fee for this service.
The returning product must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us. Returns that are sent back otherwise will have a 10% repackaging fee levied against them. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item correctly.
You will be offered a Shelfsquad coupon to the value of your original order or a product exchange. If you specifically require another form of refund (i.e. credit card or EFT), a 7% fee of the refund amount may be charged. Refunds are handled within 8 to 10 working days of logging the return (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines).